Key Performance Indicators

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At PERFECT ACCESS, we have early developed our own standardized KPIs for various types of businesses. Our long experience in assessing, valuating, developing, restructuring and auditing businesses have sourced us with the necessary tools to measure success and to cure failure. A business will lose its direction if it does not specify its KPIs compared to its targets.

KPIs are a set of quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their strategic and operational goals. KPIs vary between companies and industries, depending on their priorities or performance criteria. Also referred to as “key success indicators (KSI)”.

The KPI should be incorporated and agreed within the performance planning process, which outlines the areas of accountability, performance objectives, performance standards, performance targets that are required to be met and what KPI’s will be used to measure their achievement. A company must establish its strategic and operational goals and then choose the KPIs which best reflect those goals. For example, if a software company’s goal is to have the fastest growth in its industry, its main performance indicator may be the measure of revenue growth year-on-year. A company’s KPIs will be stated in its annual report.
If a Key Performance Indicator is going to be of any value, there must be a way to accurately define and measure it. “Generate More Repeat Customers” is useless as a KPI without some way to distinguish between new and repeat customers. “Be The Most Popular Company” won’t work as a KPI because there is no way to measure the company’s popularity or compare it to others.